Privacy Policy

This privacy notice sets out how we will process personal data we collect from or about you, or which you provide to us. Please read this notice carefully to understand why data is being collected and what we do with that data. Our website and services may contain links to independent websites which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies.

We may change the privacy notice from time to time by amending this page.

Data Controller: For the purpose of the Data Protection Act 1998 and General Data Protection Regulation EU 2016/679, the data controller is Exquisite Home, a limited company whose head office address is 5a, Alton Business Centre, Valley Lane, Ipswich, IP9 2AX.

What type of information will we collect?

The personal information we collect from you will typically include the following:

• Full name and contact details (including your contact number, email and postal address)
• Information relating to your identity where we are required by law to comply with the Money Laundering Regulations 2017 and the Immigration Act
• Information on your close connections where we are required to conduct conflicts of interests under regulatory obligations
• Your banking details where required for letting a property, setting up an approved tenancy deposit account, or arranging rental payments
• Information on any access requirements (special category data), comprising details of any disability or health information necessary to find suitable properties
• Details about your areas of interest for marketing information about similar products and services
• Usage information about your visits to our website (URL, clicks, page response times, scrolling, etc.). Please read our ‘Cookie Policy’ for further details
• Technical information: Device location, IP address, login info, browser type/version, time zone setting, and operating system
• Your communications with us, including records of email or telephone correspondence

On what basis can we process your information?

The legal grounds under data protection legislation are as follows:

• Performance of a Contract: Necessary to provide you with our products and services
• Explicit Consent: For electronic marketing or processing Special Category Personal Data (health/disability)
• Legitimate Interests: Necessary to improve and promote our services, understand our customers, and manage technical aspects (where not overridden by your rights)
• Legal Obligation: To comply with statutory duties or rare legal circumstances
• Vital Interests: Where we need to protect your interests or someone else’s
• Public Interest: Where needed for official purposes

What are we going to do with your information?

• To fulfil our property service obligations to you
• To share information with third parties (agents, contractors) necessary for our services
• To comply with statutory obligations: Identity verification, fraud prevention, AML, and credit worthiness (Right to Rent)
• To communicate with you regarding enquiries and requests
• For statistical purposes to manage business and plan strategically
• To provide marketing info on goods/services (with permission or for existing customers via electronic means)
• To track service use (via website/App) to improve user experience
• To notify you about changes to our service
• To ensure content is presented effectively for your device

How long we keep your data

We retain data for different periods depending on the service. This may exceed the service duration if required by regulatory duties, statutory laws, or to defend legal claims/complaints.

Who your information will be shared with

We pass details to data processors: rightmove.co.uk, ZPG, Homesearch, onthemarket.com and Anglia Private Finance.

As managing agents, we share data with contractors (plumbers, builders, decorators, etc.), utility companies, and local authorities. We also share info with solicitors of both parties in a transaction.

• Prospective buyers/sellers in the event of a business asset sale
• Third parties if our company is acquired
• Legal/regulatory bodies to comply with laws or protect safety/fraud protection

Security of your data

Data is held on secure servers with technological and operational safeguards. Identifiable info is encrypted or minimised where possible. You are responsible for keeping your system passwords confidential.

Your rights

Access & Update: You can request a copy of your info (Data Subject Access Request) or ask for corrections free of charge.

Erasure: You can ask us to delete data if there is no good reason for processing, or if you withdraw consent.

Withdrawal of Consent: You can withdraw consent at any time without affecting previous legality.

Restrict/Object: You can object to processing based on legitimate interests or for direct marketing.

Moving your information

For automated processing based on consent or contract, you can request your data be transferred to another organisation. We will assess technical compatibility and respond within one month.

Complaints

To raise a complaint, write to Michael Bidwell at our Ipswich office. If unsatisfied, you can contact the Information Commissioner’s Office (ICO):

• Web: www.ico.org.uk
• Tel: 0303 123 1113